Role: Taproom Staff

Position Type: Full-time or Part-Time

Schedule: This is a full-time position. Will be primarily weeknights and weekends, but may include weekdays, daytime, and holidays. Typical schedule is Wednesday-Sunday.

Purpose: Responsible for delivering the ideal customer experience through a great environment and impeccable beer service. 

Core Responsibilities: 

Provide the ideal event experience through:

Service:

• Overall service attitude is fun, personable, engaging, and appreciative
• Approachable and able to answer all questions about beer in an educated and excited manner
• Beer is stocked and prepared for service and quality is continuously assured
• Beer is served in proper, clean glasses, and delivered with quality presentation and fill
• Absent or minimal wait for service, whether at bar, till, or tables
• Bar service that is fun and expeditiously answers customers questions, and delivers service
• Table service that promptly removes empty glassware, clean tables, and frequently checks in with a fun and positive attitude
• Concerns and complaints are promptly addressed and the customer should leave the situation feeling respected and heard, regardless of the resolution

Reflection:

• Customers leave being thanked and acknowledged, having their expectations exceeded
• They should be wowed by the friendliness and energy of the team, shocked by the beautiful and immersive space, and amazed by the creative and expertly delivered beer and service

Duties and Responsibilities:

• Customer Service
• Greet customers warmly and create a welcoming environment.Provide knowledgeable recommendations on beer styles, flavor profiles, and pairings.Serve beer responsibly while ensuring compliance with all alcohol service laws.
• Engage with guests to enhance their experience and encourage repeat visits.
• Address customer questions, concerns, and complaints in a professional manner.
• Beer Service & Knowledge
• Pour draft beer with proper technique to ensure quality and presentation.
• Maintain up-to-date knowledge of the brewery’s beer offerings, ingredients, and brewing process.
• Educate customers about beer styles, brewery history, and upcoming releases.
• Properly clean and maintain bar area, glassware, and bar equipment.
• Operations & Cleanliness
• Keep the bar area clean, organized, and well-stocked at all times.
• Follow opening and closing procedures, including cleaning and restocking.
• Wash and sanitize glassware, tools, and surfaces regularly.
• Assist with keg changes, CO2 adjustments, and basic troubleshooting of draft systems.
• Point of Sale & Financial Responsibilities
• Accurately handle cash, credit card transactions, and register operations.
• Follow proper cash handling procedures
• Upsell merchandise, to-go beer, and events to maximize sales.
• Assist with inventory tracking and inform management of low stock items.
• Event & Marketing Support
• Promote brewery events, new releases, and merchandise to customers.
• Assist in hosting and supporting on-site events
• Engage with social media promotions when applicable.
• Compliance & Safety
• Follow all state and local alcohol laws, including checking IDs and refusing service when necessary.
• Adhere to health and safety regulations, including proper food and beverage handling.
• Monitor guest behavior and intervene when necessary to maintain a safe environment.
• Embrace Drekker’s Core Values
• Weird is the Way – Create exceptional experiences and destroy peoples expectations by thinking creatively and outside the box
• Piss Excellence – Strive for the highest level of service, beer knowledge, and hospitality, ensuring every guest has an exceptional experience. Leave to doubt about our quality and attention to detail
• Get Shit Done – Take initiative, work efficiently, and handle responsibilities with a sense of urgency and pride. Own the task and make it happen.
• Play Well with Others – Foster a positive, team-oriented environment by supporting coworkers, communicating effectively, and helping where needed. Support those around you and have each other’s backs.
• Have Fucking Fun – Bring energy, enthusiasm, and passion to every shift, making the taproom a place where customers and staff genuinely enjoy being. Recognize that you have a choice and choose to be positive.
• Other duties and responsibilities as assigned

Qualifications:

• Detail-oriented, highly-organized, and able to interact effectively and prospects, peers, staff, and management
• Possess an outgoing personality and the desire to provide exceptional customer service
• Convey a professional image to clientele and partners at all times
• Great problem solving skills and generates client confidence
• Excellent client relations and customer service skills
• Prompt communication
• Must be able to lift 35-50lbs
• Preferred experience in events, hospitality, communications, and leadership
• Must be 21+
• Available to work days, nights, weekends, and holidays

Behaviors We Value:

• Moves with urgency and takes initiative
• Self-motivated
• Anticipates the needs of guests
• Is accountable – doesn’t make excuses
• Practices excellent sanitation and cleanliness

Attire:

• Black cocktail attire (pants, dress shirt, skirts, dresses, tennis shoes, dress shoes) and Drekker/Brewhalla preferred attire. Two Drekker/Brewhalla preferred attire items will be provided to you free of charge at time of hire. In general, look presentable.
• All tattoos, piercings, and unnatural hair colors are allowed. Note however that excessive hanging jewelry can be dangerous in this type of service. Use discretion.
• Keep in mind that we handle beverages daily, and often food as well, so general hygiene must be maintained. Intermittent showering and application of deodorant/antiperspirant is necessary to retain a non-offensive presence to customers. Take pride in your appearance because in this line of work, people notice.

Compensation:

Pay negotiable and based on experience