Position: Overnight Janitor & Guest Service Agent [Brewhalla Hotel & Drekker]

Position Type: Full-time or part-time

Pay Type: $18/hour

Immediate Supervisor: Director of Hospitality

About Brewhalla:

Welcome to Brewhalla — a magical mashup of hotel, market, event center, and brewery built for people who love to explore, connect, and have a damn good time. We’re the home base for Drekker Brewing Company and an entire ecosystem of local food makers, dreamers, and doers.

Our mission in simple: Create Experiences & Destroy Expectations

Purpose of the Role:

This role is the overnight heartbeat of Brewhalla hospitality. As the Overnight Janitor & Guest Service Agent, you’ll help ensure the building is clean, prepared, safe, and guest-ready for the next day while also serving as the primary point of contact for overnight hotel guest needs.

This role is for someone who: notices the little things before anyone else does, can confidently work alone overnight, takes initiative without needing constant direction, stays calm under pressure, genuinely enjoys helping people, and takes pride in creating exceptional spaces and experiences

You’ll be trusted to independently manage overnight guest interactions, problem solve in real time, complete detailed cleaning and setup tasks, and prepare Brewhalla for a successful next day of operations. If you’re someone who sees something that needs to be done and just handles it, but enjoys working independently, this role was built for you.

Schedule:

This is an overnight position. Typical shifts are Sunday-Thursday (11pm-7am) & Friday-Saturday (12am-8am). This role regularly works independently overnight and is responsible for helping maintain the safety, cleanliness, readiness, and hospitality experience of Brewhalla while most of the building sleeps.

Ideal Customer Experience

Environment: Guests should walk into:

• Hotel rooms that feel immaculate and fully prepared
• Clean, welcoming public spaces
• Spotless bathrooms, hallways, and entrances
• Event spaces that are organized, clean, and ready to go.

Service: Guests should experience

• Friendly, efficient, above-and-beyond hospitality
• Smooth check-in and check-out experiences
• Fast problem solving and calm communication logistics, timelines, and staffing
• Confident support from someone who knows the property and can think on their feet

Reflection: Guests should leave feeling:

• Wowed by the creativity and energy of Brewhalla
• Confident in our quality and attention to detail
• Excited to come back

Core Responsibilities

• Serve as the primary overnight contact for hotel guests
• Handle late check-ins, guest requests, noise complaints, and overnight problem solvings.
• Answer overnight phone calls and respond to emergencies or urgent guest needs
• Create and modify hotel reservations as needed
• Ensure hotel common spaces, entrances, bathrooms, and public areas remain clean and guest-ready
• Set and prepare event spaces according to event specifications
• Prepare housekeeping carts and housekeeping areas for the following day
• Identify maintenance, cleanliness, or operational issues and proactively address or communicate them
• Work independently overnight while maintaining professionalism, urgency, and accountability

Personal Skills Required

• 21 years of age or older
• Comfortable working independently overnight for extended periods
• Strong self-starter mentality with excellent follow-through
• Exceptional attention to detail
• Ability to stay calm and problem solve quickly in unexpected situations
• Strong communication skills in person, over the phone, and in writing
• Ability to multitask and prioritize effectively
• Dependable, trustworthy, and accountable
• Flexible availability, including weekends and holidays
• Hospitality, hotel, janitorial, or customer service experience preferred but not required

Why This Role Matters:

The overnight team helps create the foundation for everything that happens the next day. When this role is done well, guests feel cared for, the building feels magical, the team walks into a prepared environment, reset for the day ahead, problems get solved before they grow, and Brewhalla runs smoothly.

This is not a “clock in and disappear” overnight job. This role is for someone who takes ownership, notices what others miss, and wants to help create something genuinely memorable. Ready to help us create experiences and destroy expectations?